Return Policy

Damaged or Broken Products

If your Ecofiltro arrives broken or damaged, please contact us at info@ecofiltro.us within seven (7) days of delivery. Include your order number, a description of the damage, and clear photos of the product and its packaging.

Once the shipping damage has been verified, we will send a replacement unit at no additional cost. Damaged products are replaced rather than refunded.

This replacement policy only covers products that are damaged during shipping or arrive defective. Damage occurring after delivery due to accidents, improper handling, misuse, incorrect installation, normal wear and tear, or failure to follow the product-care instructions is not eligible for a free replacement or refund.