Refund policy
Return and Refund Policy
All Sales Are Final
Due to the nature of our products, Ecofiltro does not accept returns, exchanges, or cancellations after an order has shipped. All sales are final.
We do not provide refunds for changes of mind, incorrect product selections, color preferences, or products that have been used.
Products Damaged During Delivery
If your Ecofiltro arrives broken or damaged, we will send you a replacement unit at no additional cost.
Damage must be reported within 7 calendar days of delivery. To request a replacement, contact us at info@ecofiltro.us and provide:
- Your order number
- A description of the damage
- Photographs of the broken product
- Photographs of all interior packaging
- Photographs of every side of the exterior shipping box
- A photograph of the shipping label
Please keep the damaged product and all original packaging until we confirm that your claim has been completed. Do not return or discard the product unless instructed by Ecofiltro.
Once the damage is verified, we will arrange shipment of a replacement unit of the same model and color, subject to availability. Damaged products are replaced rather than refunded.
Damage After Delivery
This replacement policy applies only to products that arrive broken or damaged. It does not cover damage caused after delivery by improper handling, misuse, accidents, modifications, failure to follow product-care instructions, or normal wear and tear.
Incorrect or Missing Orders
Please contact us at info@ecofiltro.us if you receive an incorrect product or if an item from your order is missing so that we can review and correct the issue.
Applicable Law
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.